To become the world class customer centric sea port and platform for business excellence
We are mission-driven to become a world-class sea port with global connectivity, raising the standard of integrated logistics services and providing best-in-class solutions to meet the changing needs of our customers. We will achieve this through our commitment to customer focus, innovative solutions, state of the art technologies and the dedication of our team. Our use of continuously evolving management practices and maintaining sustainable business growth accomplished with care for society and environment will result in superior gains to all our stakeholders.
We will ensure loyalty to our customers, by building strong relationships with them and diligently providing consistency in value and on-time delivery. ‘Customer driven’ is our key word, because all our actions focus on our customer. Our professional approach and engagement in the business drive us to continuously build our brand to better serve our customers, while our visibility and strength will help us to lead in all our fields of engagement.
Innovation is clearly evident in all of our business functions and activities, during which we keep generating and implementing new ideas and solutions. This allows us to develop competitive businesses that create value for all our stakeholders. We are committed towards developing new customer-driven facilities and services that improve our customer acquisition ratio every year, which supports us to achieve our desired customer satisfaction index. It is our unwavering commitment that ultimately guarantees our success.
The high standards we maintain in all our transactions and behavior, protect the spirit and philosophy of our company. We ensure that all our actions indicate a high degree of responsibility and accountability, taking ownership for the outcomes. We demand openness and honesty throughout our business activities to promote trust and credibility. We will always do what's right, ensuring that our organization operates not just for financial gain and profits, but also for the betterment of people’s lives and for the greater good of our planet.
We are quality and time conscious in all that we do. Our total quality management systems help us improve performance on a continuous basis and will continue to increase customer fulfilment, with the consistency of the company’s ‘value-driven’ services.
We are cohesive and unified within a working environment of trust and openness. We support and assist each other to ensure that we are the best in all that we do. We are passionate about our work, and firmly believe that teamwork overcomes all challenges, empowering us to move forward as a winning team.
At The Hambantota International Port, the safety and well-being of all our staff and customers is our top priority. With the new case of COVID-19 reported in Sri Lanka we have strengthened our safety measures to ensure that of all our staff, customers and the general public who engage with our operations remain in good health and that activities and business at the port continues unhindered.Emergency Response Procedures are in place with 3 response levels. A special committee has been appointed headed by the CEO with all HODs as members. The following methods have been implemented at the port:
All measures are implemented according to the requirements of the health and epidemic prevention departments of Sri Lanka.