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OUR VISION

To become the world class customer centric sea port and platform for business excellence

OUR MISSION

We are mission-driven to become a world-class sea port with global connectivity, raising the standard of integrated logistics services and providing best-in-class solutions to meet the changing needs of our customers. We will achieve this through our commitment to customer focus, innovative solutions, state of the art technologies and the dedication of our team. Our use of continuously evolving management practices and maintaining sustainable business growth accomplished with care for society and environment will result in superior gains to all our stakeholders.

OUR VALUES

Customer Centricity and Professionalism

We will ensure loyalty to our customers, by building strong relationships with them and diligently providing consistency in value and on-time delivery. ‘Customer driven’ is our key word, because all our actions focus on our customer. Our professional approach and engagement in the business drive us to continuously build our brand to better serve our customers, while our visibility and strength will help us to lead in all our fields of engagement.

Innovation with Commitment

Innovation is clearly evident in all of our business functions and activities, during which we keep generating and implementing new ideas and solutions. This allows us to develop competitive businesses that create value for all our stakeholders. We are committed towards developing new customer-driven facilities and services that improve our customer acquisition ratio every year, which supports us to achieve our desired customer satisfaction index. It is our unwavering commitment that ultimately guarantees our success.

Responsibility and Integrity

The high standards we maintain in all our transactions and behavior, protect the spirit and philosophy of our company. We ensure that all our actions indicate a high degree of responsibility and accountability, taking ownership for the outcomes. We demand openness and honesty throughout our business activities to promote trust and credibility. We will always do what's right, ensuring that our organization operates not just for financial gain and profits, but also for the betterment of people’s lives and for the greater good of our planet.

 

Quality with Consistency

We are quality and time conscious in all that we do. Our total quality management systems help us improve performance on a continuous basis and will continue to increase customer fulfilment, with the consistency of the company’s ‘value-driven’ services.

Passion to be a Winning Team

We are cohesive and unified within a working environment of trust and openness. We support and assist each other to ensure that we are the best in all that we do. We are passionate about our work, and firmly believe that teamwork overcomes all challenges, empowering us to move forward as a winning team.

At The Hambantota International Port, the safety and well-being of all our staff and customers is our top priority. With the new case of COVID-19 reported in Sri Lanka we have strengthened our safety measures to ensure that of all our staff, customers and the general public who engage with our operations remain in good health and that activities and business at the port continues unhindered.Emergency Response Procedures are in place with 3 response levels. A special committee has been appointed headed by the CEO with all HODs as members. The following methods have been implemented at the port:

  1. Passengers/crew of cruise ships will not be allowed to disembark in the port.
  2. All vessels have to complete the Health Declaration Form and the Health Status Report signed by the Master of the Vessel and the Surgeon/Medical officer of the vessel.
  3. All staff coming into contact with visitors/ships crew will wear protective masks as appropriate and when required.
  4. Complete sanitisation of the entire facility and vehicles used.
  5. Daily temperature checks on our employees as well as visitors to the port.
  6. All staff and guests are advised to refrain from shaking hands whilst greeting and use the traditional Sri Lankan method of greeting with own clasped hands.
  7. All foreign visits, business trips, study tours and other activities have been cancelled.
  8. People who may be exposed to COVID-19 will be hospitalized as per the government regulations.
  9. On-site meetings will be minimized and utilizing electronic media for meetings will commence.

All measures are implemented according to the requirements of the health and epidemic prevention departments of Sri Lanka.